Undead Surge Support

Need help? Email [email protected]. Include your device model, its OS version and the game version. The game version is shown at the bottom of the game's Settings page: open it with the gear on the main menu, or with SETTINGS on the pause screen.

Common questions

• Do I need an internet connection? Not to play: runs work fully offline. Ads and purchases need a connection; without one, the ad buttons stay hidden until you're back online.
• Where is my progress saved? On your device. Deleting the app deletes your progress, but device backups (iCloud or Google) may restore it.
• Can I move my progress to another device? There are no accounts or cloud saves, so progress stays on the device it was made on. Restoring a device backup (iCloud or Google) onto a new device may bring it along, depending on your backup settings.
• How do I get my purchases back on a new device or after reinstalling? Use Restore Purchases in the game while signed in to the same Apple ID or Google account. It brings back one-time purchases, such as Instant Rewards, Slayer's Path, hero looks and spell themes. Gold and Lantern Card days are part of your progress, so they stay on the device where you got them.
• How do I get a refund? Apple and Google handle all payments and refunds. For the App Store, use https://reportaproblem.apple.com. For Google Play, follow https://support.google.com/googleplay/answer/2479637.
• Do I have to watch ads? No. Ads only play when you tap a button to watch one, and never during a run. Instant Rewards skips the video and gives the same reward, with the same daily limits.
• I watched an ad but didn't get the reward. Rewards arrive when the video finishes. If a finished video gave nothing, email us with the time it happened and the game version.
• I saw an inappropriate ad. Tap Report an ad in Settings (open it with the gear on the main menu). It writes an email to us with the game version and the time of your last video; add what the ad showed and, if you can, a screenshot. We block it in our ad settings. Ads in the game are limited to content suitable for teens.
• How do I delete my data? Open Settings in the game: under the Version line is your Install ID. E-mail it to [email protected] (Send feedback in Settings puts it in the mail) and we delete the game's crash and error reports for it within 30 days. Everything else stays on your device until you delete the app. Details: https://undeadsurge.com/privacy#delete-your-data
• How do I change my privacy or ads choices? Where privacy law requires it, Settings has a "Privacy & ads choices" entry. On iPhone and iPad, tracking is under Settings → Privacy & Security → Tracking. On Android, you can reset or delete your advertising ID in your device settings. The privacy policy has the details.
• The game feels too intense or flashy. In Settings, turn on Reduce motion, lower Screen shake or Flashes, or pick a colour-blind palette under Colors.
• I found a bug. Email us with what happened, the game version and, if you can, a screenshot. Thank you!

Legal

• Privacy policy: https://undeadsurge.com/privacy
• Publisher: CODINGJET LLC